Late-night delivery boy's 'maaf kar dijiye' request becomes anger management lesson for customer

A routine late-night food delivery in Delhi unexpectedly turned into a moment of self-reflection for a customer after the delivery boy offered a sincere apology. The incident, shared on Reddit under the title “Rare ‘sorry’ from delivery guy made me feel guilty,” highlighted how a simple gesture can shift emotions from irritation to empathy.

The Reddit user explained that they had specifically instructed the delivery worker to contact them on their mobile if the security guard wanted confirmation, warning against using the landline to avoid waking their parents. Despite the instructions, the landline rang, prompting initial frustration from the customer.

A Simple ‘Sorry’ Changes Everything

However, the delivery boy immediately acknowledged the mistake, saying he had forgotten to call the customer personally and admitted it was his error. He said, "Maaf kar dijiye, main aapki phone vaali baat bhool gaya, galati ho gayi."

This humble apology left a significant impact. The Reddit user reflected that such straightforward acknowledgment of fault, especially from someone working long hours at odd times, softened their irritation and left them feeling guilty instead.

Reddit Users Share Empathy

The post drew a wave of supportive comments from the online community. Many noted that a genuine apology can influence the recipient more than excuses. One Redditor emphasized that offering a sincere sorry is not easy and can elevate both the speaker and listener. Others discussed regional differences in customer service behavior, observing that humility and politeness are more common in certain cities than others.

Several users also highlighted the challenging conditions of delivery work, particularly late at night, and urged empathy and consideration for those performing such jobs. Some noted the value of small gestures, such as leaving the line engaged or tipping, while others expressed admiration for the delivery boy’s humility.

This incident illustrates how minor mistakes, when met with honesty and humility, can transform a potentially tense interaction into a lesson in empathy.